What type of customer do you perceive shruti as
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Business Communication
Case Studies
CASE STUDY (20 Marks)
Do you believe that communication
skills are an important part of your relationships and that good relationships
are significant for a happy life? However, you’re not sure where to start to
improve your communication? Improvement of communication skill is
necessary for better relationships at
home and work It can be so frustrating when you struggle to get what you want
to say across to someone important. And equally distressing when you know you
battle to be in your best state to listen and be open to hear what they have to
say. This series of courses will take you on a journey to put the building
blocks in place for a strong foundation for effective communication, and
develop your skills that are needed for relating to others to build
relationships. For the past ten years I – and my clients – have been applying
this communication model and enjoying more freedom to express ourselves, and
noticed how our empathy and compassion have grown as we become more
understanding, more understood and able to handle the complexities of
interpersonal communication. Imagine being able to pick up where the
miscommunication is happening, make the necessary adjustments that are within
your control, and get your message across more often while also understanding
others more easily. Would that be useful? Would that improve your
relationships? By unpacking the complexity of communication we can simplify it,
and then you’ll know how to develop your communication skills.
Answer
the following question.
Q1.
Why training on communication skills is necessary? Explain in detail.
Q2.
Give your views on the case.
CASE STUDY (20 Marks)
Many Google Apps enterprise users out
there are scratching their heads about using Google+. “How can I use this in my
organization?” “Is it securing enough for internal communication?” Or simply,
“What is Google+?” Since this is a hot topic among our clients, it is worth
reviewing Google+ Best Practices as well as Domain Security Considerations to
see if it is a good fit for your organization and culture. Let’s start out with
some of the Google+ basics. We think of Google+, not as another version of
Facebook where people are posting status updates like what they ate for
breakfast, but as a virtual meeting place, where colleagues can share ideas,
info, and collaborate in real time or on their own time, ultimately bringing
people together to share knowledge. And we all know that two (or more) heads
are better than one! On Plus, companies and users can create their profiles to introduce
themselves to colleagues they may not have met yet, follow others who provide
interesting content in their industry or just interesting content in general.
Associates can “hang out” on a video conference, while sharing screens or
Google Docs, and even chat back and forth. The cool thing here is that Plus is
integrated into the Google Apps world that users are already familiar with, and
it continues to become more and more integrated with the GA user experience,
it’s not just another tool. And did I mention it is fun? Now, before we get to the
fun stuff, let’s review a few things from the domain security perspective.
First of all, it is important to note that Google+ is platform with public
facing capabilities. We usually hear from our customers that they have a lot of
concern around the fact that Google+ is not a company only platform. This can
be a showstopper for many organizations. However, it may be helpful to think about
this concern much like those of any other social media or messaging platform.
The same risks for publishing internal content to the public exist whether the
user accidentally sends an internal email to the wrong person, tweets about
something internal, or posts about it in Facebook, as exist in Google+ today.
So using Plus, in fact, is no different from using the other tools, there are
risks, but the company can do many things to prepare their users and preventing
these risks from happening.
Answer
the following question.
Q1.
What is Google+? Discuss its importance in internal communications.
Q2.
Give your comments on “Google+ is not a company only platform”
CASE STUDY (20 Marks)
The solution to improving English
communication skills for international professionals is an English program that
is highly specialized for specific needs, objectives, and goals. Developing and
creating an English program for specific needs, objectives, and goals begins
with an initial consultation. Contact Impact English Language Training and
Consulting to make an appointment for an initial consultation. Contact Impact
provides English programs and English courses for professionals in the Boston
area. English programs are for one to one individualized training and coaching.
English courses are for groups. Impact English programs and courses are based on
specific needs, objectives, and goals. English Programs Boston Overview –
Writing skills programs use a training participant’s real, or authentic,
written communication. A training participant’s authentic business professional
writing defines and develops the method and process for training in business
professional writing skills. Business professional writing skills training is
highly specialized and individualized. • Everyone’s writing ability is
different. • Everyone has a different purpose in writing. • Everyone makes
different mistakes in writing. • Everyone’s understanding of the English
language is different. It is not practical to try to improve writing by
attending I’m Steve Bloomberg, English language consultant. I put together
English language programs to match people’s needs, objectives, and goals for
for English language skills development. I will create and deliver an English
program that works with you to get the results you want. Everyone’s purpose in
communication is different, and everyone improves and develops English language
skills in different ways. Impact is highly specialized professional language
training and communication coaching for international professionals working in
the USA. The way to get started is to contact me so that we can set up a time
for an initial consultation. At an initial consultation, I find out what your
specific needs, objectives, and goals are. Next, we talk about how I can best
use and match my skills, knowledge, resources, and talent to meet your specific
needs, objectives, and goals in English language and communication skills
development. So let’s set up a time for an initial consultation so that we can begin
putting together an English program that’s just right for you.
Answer
the following question.
Q1.
Give your comments on English programs and English courses towards improving
English communication skills.
Q2.
Give your views on the case,
Case (20 Marks)
Shruti is a urbane woman. She is well
educated and genteel. She is an officer in a national bank, and active in her
club affairs and community activities. Socialising is an important part of her
life. She is a doer, interested in watching cricket, politics and current affairs.
Her life is hectic as she has a lot to do for home and office every day. Still
she often enjoys
Answer
the following question.
Q1.
What type of customer do you perceive shruti as?
Q2.
Are these types of customers easy or difficult to tackle?
Assignment Solutions, Case study Answer sheets
Project Report and Thesis contact
ARAVIND – 09901366442 – 09902787224
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